Awards & Accolades
THE BEST WESTERN PLUS VINEYARD INN AND SUITES RECEIVES BRAND’S HIGHEST AWARD FOR QUALITY ASSURANCE
Penn Yan, NY and 12/1/22]—The BEST WESTERN PLUS VINEYARD INN AND SUITES in Penn Yan has received Best Western® Hotels & Resorts’ Chairman’s Award, a prestigious honor recognizing hotels with exceptional quality assurance standards. The Chairman’s Award recognizes the Best Western-branded hotels that score in the top 5 percent of more than 2,200 North American properties, with respect to cleanliness and maintenance inspection scores. Hotels must also meet Best Western’s requirements for design and high customer service scores to qualify for the award.
“The BEST WESTERN PLUS VINEYARD INN AND SUITES is thrilled to be receiving Best Western’s Chairman’s Award this year, as it is a highly regarded recognition within the brand and reflects our dedication to excellence,” said Megan Cocola, General Manager. “With this year’s unprecedented challenges, we recognize that providing today’s travelers with a high quality, trusted lodging experience is of utmost importance. Our team of hotel staff goes the extra mile every day to do just that, and we’re proud to provide our guests with superior customer care.”
Located at 142 Lake St. Penn Yan, NY 14527, the BEST WESTERN PLUS VINEYARD INN AND SUITES features 57 suites, the largest suite with kitchenette on Keuka Lake, heated indoor pool and spa, complimentary hot breakfast each morning, 24 hour fitness center and so much more!
Reservations at the BEST WESTERN PLUS VINEYARD INN AND SUITES may be booked by calling the hotel directly at (315) 536-8473 or by calling Best Western Hotels & Resort’s 24-hour, toll-free reservations number (800) WESTERN. Reservations are also available from Best Western’s website at BestWestern.com.
About Best Western® Hotels & Resorts:
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand within the BWH Hotel Group® global network. With 18 brands and approximately 4,700 hotels in over 100 countries and territories worldwide*, BWH Hotel Group suits the needs of developers and guests in every market. Brands include Best Western®, Best Western Plus®, Best Western Premier®, Executive Residency by Best Western®, Vīb®, GLō®, Aiden®, Sadie®, BW Premier Collection® and BW Signature Collection®. Through acquisition, WorldHotelsTM Luxury, WorldHotels Elite, WorldHotels Distinctive and WorldHotels Crafted collections are also offered. Completing the portfolio is SureStay®, SureStay Plus®, SureStay Collection® and SureStay StudioSM franchises**.
For more information visit www.bestwestern.com, www.bestwesterndevelopers.com, www.worldhotels.com and www.surestaydevelopers.com.
* Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.
**All Best Western, WorldHotels and SureStay branded hotels are independently owned and operated.
BEST WESTERN PLUS VINEYARD INN AND SUITES RECOGNIZED WITH M.K. GUERTIN AWARD AND CHAMPION CUSTOMER CARE AWARD AT BEST WESTERN’S 2022
[Penn Yan, NY] (November 7, 2022) – The Best Western Plus Vineyard Inn and Suites in Penn Yan, NY was recognized with the Champion Customer Care Award and the brand’s highest honor, the M.K. Guertin Award, at Best Western® Hotels & Resorts’ 2022 Convention held recently in Cleveland, Ohio. The award was presented in front of approximately 2,000 Best Western hoteliers.
The prestigious M.K. Guertin Award is held in high regard, as hotels that receive this award best represent the vision of Best Western’s founder and demonstrate exceptional levels of quality, guest satisfaction, and dedication to the brand. The Champion Customer Care Award is given to those member properties that demonstrate and best exemplify outstanding service and care. The hotels must meet brand standards and quality of service requirements to qualify for these awards.
“The M.K. Guertin Award honors Best Western hotels that demonstrate exemplary performance in key service areas that are important to our customers and to our brand,” said Larry Cuculic, President and CEO of Best Western Hotels & Resorts. “We recognize the Best Western Plus Vineyard Inn and Suites for their dedication to delivering extraordinary service to guests that builds brand loyalty.”
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Located at 142 Lake St, Penn Yan, NY 14527, the Best Western Plus vineyard inn and Suites features 57 rooms and an assortment of amenities like a heated indoor pool and 8-person spa, hot breakfast served daily, 24/7 Fitness Center, outdoor seating area, access to a walking trail and is pet friendly.
A reservation for a stay at the hotel can be made on bestwestern.com. Reservations can also be made by calling the hotel directly at (315) 536-8473 or by calling Best Western’s 24-hour, toll-free number at 1 (800) 780-7234.
About Best Western® Hotels & Resorts:
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand within the BWH Hotel Group® global network. With 18 brands and approximately 4,500 hotels in over 100 countries and territories worldwide*, BWH Hotel Group suits the needs of developers and guests in every market. Brands include Best Western®, Best Western Plus®, Best Western Premier®, Executive Residency by Best Western®, Vīb®, GLō®, Aiden®, Sadie®, BW Premier Collection® and BW Signature Collection®. Through acquisition, WorldHotelsTM Luxury, WorldHotels Elite, WorldHotels Distinctive and WorldHotels Crafted collections are also offered. Completing the portfolio is SureStay®, SureStay Plus®, SureStay Collection® and SureStay Studio® franchises**. For more information visit www.bestwestern.com, www.bestwesterndevelopers.com, www.worldhotels.com and www.surestay.com.
* Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.
**All Best Western, WorldHotels and SureStay branded hotels are independently owned and operated.
BEST WESTERN PLUS VINEYARD INN AND SUITES RECOGNIZED WITH
THE BRAND’S MOST PRESTIGIOUS HONOR
[Penn Yan, NY] 10/18/21 — The Best Western Plus Vineyard Inn and Suites in Penn Yan was recognized with the brand’s highest honor, the M.K. Guertin Award at Best Western® Hotels and Resorts’ 2021 North American
Convention held recently in Las Vegas, Nevada. The award was presented at an awards ceremony in front of Best Western’s North American hoteliers, corporate staff and senior leadership team.
The esteemed M.K. Guertin Award is held in high regard as hotels that receive this award best represent the vision of Best Western’s founder and demonstrate
exceptional levels of quality, guest satisfaction and dedication to the brand. The hotels must also meet other brand standards and membership requirements to qualify for this award.
The Best Western Plus Vineyard Inn and Suites is one of only 69 hotels out of approximately 2,100 properties in North America to receive this award.
“It is my distinct pleasure to congratulate the Best Western Plus Vineyard Inn and Suites on receiving our brand’s prestigious M.K. Guertin Award,” said Ishwar Naran, Chairman of the Board of Directors for Best Western Hotels & Resorts. “Named after our founder, this award holds great meaning and recognizes the top-performing hotels in our company across areas such as quality assurance, customer service, guest satisfaction and commitment to the brand. The Best Western Plus Vineyard Inn and Suites has shown an unwavering dedication to excellence – even during one of the most challenging times for our industry – and we are proud to have them as an outstanding member of the Best Western family.”
Located at 142 Lake Street, Penn Yan, NY 14527, the Best Western Plus Vineyard Inn and Suites features 75 rooms and an assortment of amenities you come to expect when staying at a hotel in the Finger Lakes. Such as, a complimentary hot breakfast each morning, heated indoor pool and 8 person spa, 24 hour fitness center, outdoor firepit, covered outdoor seating, and walking distance to shops and restaurants.
For reservations, call the hotel directly at (315) 536-8473 or call Best Western’s 24-hour, toll-free number at 1-800-WESTERN. Reservations are also available through BestWestern.com.
About Best Western® Hotels & Resorts:
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand within the BWH Hotel GroupSM global network. With 18 brands and approximately 4,700 hotels in over 100 countries and territories worldwide*, BWH Hotel Group suits the needs of developers and guests in every market. Brands include Best Western®, Best Western Plus®, Best Western Premier®, Executive Residency by Best Western®, Vīb®, GLō®, Aiden®, Sadie®, BW Premier Collection® and BW Signature Collection®. Through acquisition, WorldHotelsTM Luxury, WorldHotels Elite, WorldHotels Distinctive and WorldHotels Crafted collections are also offered. Completing the portfolio is SureStay®, SureStay Plus®, SureStay Collection® and SureStay StudioSM franchises**. For more information visit www.bestwestern.com, www.bestwesterndevelopers.com, www.worldhotels.com and www.surestay.com.
* Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.
**All Best Western, WorldHotels and SureStay branded hotels are independently owned and operated.
Best Western® Achieves Highest Levels of Guest Satisfaction To-Date
Portfolio of brands receives record number of Tripadvisor Travelers’ Choice Awards
Phoenix, Arizona (August 6, 2020) – Best Western® Hotels & Resorts announced today that an outstanding 2,037 hotels globally received the coveted Tripadvisor® Travelers’ Choice Award for 2020, including the Best Western Plus Vineyard Inn and Suites. Yielding another record-setting year in guest satisfaction. These award-winning properties span across Best Western Hotels & Resorts’ diverse portfolio, as well as its associated brands – SureStay Hotel Group® and WorldHotels® Collection. The brand overall has seen a significant increase in the number of hotels that have received this honor since 2019. This high level of guest satisfaction is a testament to the caring spirit that has exemplified Best Western-branded hotels for nearly 75 years.
This recognition, formerly known as the Tripadvisor Certificate of Excellence, recognizes businesses that earn consistently great user reviews. Travelers’ Choice winners are among the top 10% of businesses on Tripadvisor.
“The Tripadvisor Travelers’ Choice Award is particularly meaningful because it represents the voice of the customer, and we are delighted that so many of our hotels have received this prestigious honor,” said Dorothy Dowling, Senior Vice President and Chief Marketing Officer for Best Western Hotels & Resorts. “Our hotels share an unwavering commitment to providing superior customer care, and it is particularly gratifying that during these uncertain times, we’ve continued to exceed expectations and deliver the high levels of service that guests have come to know and trust.”
In 2020, a record number of Best Western-branded hotels received a Travelers’ Choice Award, with nearly 60% of its active hotels in North America receiving this distinctive honor.
Additionally, SureStay Hotel Group and WorldHotels Collection continue to experience unprecedented levels of guest satisfaction, with both brands seeing impressive YoY increases – with SureStay up 50%, and WorldHotels up 45%.
These significant achievements in guest satisfaction come on the heels of SureStay Hotel Group being named No.1 in the economy segment in J.D. Power’s 2020 North America Hotel Guest Satisfaction Study. The brand achieved the highest score in the segment across six critical factors including Reservations, Arrival/Departure, Guest Room, Service & Amenities, Hotel Facilities, and Cost & Fees.
For more information on Best Western Hotels & Resorts, please visit BestWestern.com.
About Best Western® Hotels & Resorts:
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand within the BWH Hotel GroupSM global network. With 18 brands and approximately 4,700 hotels in over 100 countries and territories worldwide*, BWH Hotel Group suits the needs of developers and guests in every market. Brands include Best Western®, Best Western Plus®, Best Western Premier®, Executive Residency by Best Western®, Vīb®, GLō®, Aiden®, Sadie®, BW Premier Collection® and BW Signature Collection®. Through acquisition, WorldHotelsTM Luxury, WorldHotels Elite, WorldHotels Distinctive and WorldHotels Crafted collections are also offered. Completing the portfolio is SureStay®, SureStay Plus®, SureStay Collection® and SureStay StudioSM franchises**. For more information visit bestwestern.com, bestwesterndevelopers.com, worldhotels.com and surestay.com.
* Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.
**All Best Western, WorldHotels and SureStay branded hotels are independently owned and operated.
BEST WESTERN PLUS VINEYARD INN AND SUITES EARNS
2017 TRIPADVISOR CERTIFICATE OF EXCELLENCE
PENN YAN, NEW YORK – January 3, 2018 – The Best Western PLUS Vineyard Inn and Suites located in the heart of Finger Lakes wine country of Upstate New York is pleased to share that it has received the 2017 TripAdvisor® Certificate of Excellence Award. The achievement celebrates hospitality businesses that have earned great guest reviews on TripAdvisor over the past year. Certificate of Excellence recipients have continually delivered a quality customer experience.
The Hotel Manager, Megan Cocola, commented on their latest recognition stating, “On behalf of the Vineyard Inn and Suites, we are honored to have earned the TripAdvisor Certificate of Excellence award for the fifth year running. There is no greater compliment than being recognized by our guests for our superior customer service, cleanliness, and value. We are proud of the accomplishments that we have made in 2017 and are looking forward to another great year”. In addition to customer service, our central location and locally sourced breakfast are mentioned frequently in our reviews by our guests.
“TripAdvisor is excited to announce the recipients of the 2017 Certificate of Excellence, which celebrates hospitality businesses that have consistently received strong praise and ratings from travelers,” said Heather Leisman, Vice President of Industry Marketing, TripAdvisor. “This recognition allows us to publicly honor businesses that are actively engaging with customers and using feedback to help travelers identify and confidently book the right property at the right price.”
To make a reservation, call the hotel directly at 800-823-0612 or reservations can also be made online at vineyardinnandsuites.com
Charlie Spacek Honored by Best Western Plus Vineyard Inn and Suites
PENN YAN, NY (Dec. 14, 2017) — Like many of the victorian houses in Penn Yan, the Best Western Vineyard Inn and Suites bears a distinctive color scheme, and even architectural and landscape elements that were conceived by one man, the late Charlie Spacek.
Inspired by the “Painted Ladies” of San Francisco, Spacek expanded his house painting business and reputation by choosing a somewhat more sedate palette of colors, but with the same intent — to highlight the rich architectural details of houses in the Penn Yan area that had too long been hidden under layers of white paint that covered them in the decades after the more ornamental tastes of the 19th century had faded.
Brian Zerges, owner of the Best Western, admired Charlie’s work and his drive to improve the overall appearance of his home town. So naturally, Zerges consulted with Spacek as he was planning to build the hotel, and that relationship became a stronger and deeper friendship rather than just a business deal.
Spacek was remembered by Zerges Saturday, Dec. 9 when he invited Charlie’s family and friends to a special ceremony to unveil a bronze plaque installed on the pergola Charlie designed for the front of the hotel. Spacek’s influence, seen on almost every block in Penn Yan, is especially strong on the corner of Lake and Brown Streets. Starting with the house he grew up in on the corner, Charlie also chose the colors for the hotel and the houses beyond, all in a progressive theme of color coordination and architectural display.
“He was truly an artist,” says Zerges. “There are 12 colors on the hotel, 16 colors on one house, and 12 on the others — all different. That’s over 50 colors! And they work together beautifully.”
Longtime friend and business associate, Skip Banach of Pinckney Paint and Decorating (formerly McGoverns) called Charlie “a perfectionist who would never just paint a house white.” Banach’s story was followed by others who spoke of the ribbing Charlie would get from people passing his jobs. Other stories followed, focusing on his hard work and his desire to please people and help them see the happiness in life.
Part of that outreach included his communicating his love of outdoor sports to young people by taking them hunting and fishing, and writing about their accomplishments in The Chronicle-Express and for the radio. Brian Zerges’ father, Rolf, related how Spacek took his great neice out for her first fishing experience and how much it meant to her.
In light of Charlie’s love of the outdoors, Brian Zerges also made a $500 donation to the Yates County Sportman’s Association, presented to Scott Backer, who says they are developing a 3-D archery target range in Charlie’s memory.
Much was also made of how much Charlie adored his wife, Barb. She and their son, Tim, who recently returned to the area with his wife and children, thanked Zerges and everyone gathered for the honor done to the man they loved so much. “Thank you for keeping his memory alive,” Barb said with a genuine smile of happiness.
For reservations, call the hotel directly at 800-823-0612 or call Best Western’s 24-hour, toll-free number at 1-800-WESTERN. Reservations are also available online at vineyardinnandsuites.com.
Best Western Vineyard Inn and Suites Recognized As A Best Western Customer Care Champion At Hotel Chain’s 2012 Convention and Global Conference
Penn Yan (Dec. 12, 2012) — The BEST WESTERN Vineyard Inn and Suites in Penn Yan received the Best Western Champion Customer Care Award at Best Western International’s Convention and Global Conference held recently in Las Vegas, Nev. The award was presented in front of more than 2,000 industry peers.
This select honor is bestowed upon those Member properties that demonstrate and best exemplify exceptional levels of service and care. The hotels must also meet design standards and other membership requirements to qualify.
The BEST WESTERN Vineyard Inn and Suites was one of only 117 hotels out of more than 2,400 properties in the U.S. and Canada to receive this designation this year.
“The Best Western Champion Awards recognize those Best Western hotels that truly demonstrate the highest levels of quality and service,” said Devang Amin, Chairman of Best Western International’s Board of Directors. “The BEST WESTERN Vineyard Inn and Suites is a brand leader in caring for our guests.”
Located at 142 Lake Street, Penn Yan, New York, the BEST WESTERN Vineyard Inn and Suites features 43 rooms and Complementary Finger Lakes inspired Hot breakfast, an indoor heated pool, fitness center, on-site concierge service, 24-hour front desk, boat & trailer parking and motorcoach & RV parking.
For reservations, call the hotel directly at 800-823-0612 or call Best Western’s 24-hour, toll-free number at 1-800-WESTERN. Reservations are also available through the hotel chain’s website at bestwestern.com.
ABOUT BEST WESTERN INTERNATIONAL, INC.
Best Western International, Inc., headquartered in Phoenix, Ariz., is a privately held hotel brand made up of more than 4,000* BEST WESTERN®, BEST WESTERN PLUS® and BEST WESTERN PREMIER® hotels in more than 100* countries and territories worldwide. Now celebrating 66 years of hospitality, Best Western welcomes hundreds of thousands of guests nightly. Best Western provides its hoteliers with global operational, sales, marketing and promotional support, and online and mobile booking capabilities. More than 15 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. The brand’s partnerships with AAA/CAA, racecar driver Michael Waltrip, and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Best Western in 2011 was named AAA’s and CAA’s Hotel Partner of the Year and bestwestern.com was named the 2011 Compuware Best of the Web Gold award winner. For more information or to make a reservation, please visit bestwestern.com.
*Numbers are approximate and may fluctuate.